Frequently Asked Questions (FAQs)


Services

What services are provided as part of my membership annual fee?

For a complete list of Member Benefits, Click Here

  • A comprehensive annual medical examination to review all aspects of your health and wellness:
    Dr. Schaffel and Dr. Lasin take the time to get to know you as a whole person – looking at the impact of lifestyle and stress on your health and customizing a wellness plan.  After a thorough physical exam, they will discuss your history, screening tests, any x-ray results, vaccination records, and medication management, as well as any medical concerns and additional life factors that may be impacting your health.   All tests will be completed prior to an extended office appointment, so the results can be thoroughly explained.  Standard lab testing is included in your annual fee, and any additional recommended lab tests or x-rays will most likely be covered by your insurance. 
     
  • Same-day or next business day appointments with little or no wait time:
    Office appointments will generally be scheduled for 30 minutes, and annual medical examinations for one hour.

    Photo of Dr. Gary Schaffel at Forward Focus Conceirge Medicine located in Chicago, IL

  • Visits when you are hospitalized:
    If or when your illness requires hospitalization, your physician will visit you at Northwestern Lake Forest Hospital or Highland Park Hospital, consulting with specialists and nursing staff to advocate on your behalf to ensure you receive the care you deserve.  They are able to meet most patients in the emergency room during critical situations.
     
  • Direct phone access:
    All calls will be answered directly by the Forward Focus Concierge Medicine team, and return calls will be made promptly.  You will receive the doctor’s private cell phone number to use for urgent medical problems that occur after business hours.  You will also be provided with Dr. Schaffel or Dr. Lasin's personal email address for less urgent questions.   Patients are encouraged to use whichever form of communication suits them best: text, phone, or email.
     
  • Personalized electronic medical records:
    Records are available through a secure patient portal.
     
  • Timely e-newsletters on important medical topics:
    Member patients receive a bi-monthly e-newsletter on current health issues.  
     
  • Follow-up phone calls:
    Patients will be contacted directly to review lab and imaging results, and to be reminded of annual exams, follow-up procedures, and testing.

Membership Fees

How much is the annual fee?

Please contact our office directly at 847-234-8100 or by filling out the inquiry form to learn more about the concierge membership fee.

Do you offer a family discount?

Yes, couples receive a 10% discount and dependent children ages 26 and under are charged a nominal fee.

Does the concierge membership fee cover lab work, injections, and other services provided in your office?

No, those fees will be billed to Medicare or your current insurance company. The concierge member fee covers only lab tests that are part of the annual comprehensive medical examination.

Is the annual concierge fee tax deductible?

This fee may very well be tax deductible. Patients are advised to consult with their tax consultant to clarify qualification in their particular circumstance.

Does the annual fee cover the entire annual exam?

Yes, the annual fee covers your annual exam and standard lab testing and an EKG that is a part of this exam.  However, any additional special testing, necessary injections or vaccines, x-rays etc. outside of the standard lab testing will likely be covered by your insurance.  There is no office visit fee for this exam.

 

Insurance

Photo of friendly staff at Forward Focus Conceirge MedicineDo I need to keep my private health insurance (non-Medicare) if I become a member? 

Yes, It is important to keep your health insurance coverage current for lab tests, hospitalizations, or physician consultations not covered by your membership fee.  Although we do not participate as an in-network provider for any commercial insurance plans, your insurance company may still cover many of your lab fees and medical charges. Our staff will send bills directly to your insurance company so that you can be reimbursed for any covered services. 

Do I pay for office visits beyond the comprehensive annual medical examination?

Yes, non-Medicare patients will be charged a standard $30 office visit fee regardless of the complexity of the problem.  This payment will be collected at the time of the visit.  There are no further co-pays required. For Medicare patients, the office visit fee will be charged directly to Medicare.

Will my private insurance reimburse my annual concierge fee?

Some insurance companies reimburse a portion of the comprehensive annual physical exam. Any reimbursement will be passed on to you.  In addition, Flexible Spending Accounts and Health Savings Accounts may at times be used to pay for all or part of the annual fee. Members are advised to consult their human resources representative at their place of employment, or their FSA or HSA plan managers.

Do you bill Medicare for the membership fee?

No, we do not bill Medicare for the concierge membership fee.  However, Medicare covers an annual physical examination, so each year that you come to the office for a comprehensive physical exam, a credit for the amount that Medicare reimburses will be applied to the next year’s membership fee.  Otherwise, we will continue to bill Medicare on your behalf for covered services.  

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